SCM 101 (2D): Operations Management for Service Oriented Firms

Foad Mahdavi Pajouh

SCM 101 (2D): Operations Management for Service Oriented Firms

This talk describes the central role of services in an economy. We identify and differentiate the five stages of economic activity. We explain the essential features of the service-dominant logic. This presentation identifies and critiques the six distinctive characteristics of a service operation and explains the implications for managers. We describe a service using the service package dimensions. Finally, we emphasize the importance of using management science tools and techniques to manage operations in the service sector.

NESCON 2018